Urban Union achieves 2023 Gold Award for customer satisfaction

Glasgow based regeneration specialists Urban Union have received the In-house Research 2023 Gold Award for Customer Satisfaction as a result of their team’s continual efforts within their Glasgow and Edinburgh developments.

Accredited to companies who have achieved a customer recommendation score of 90% or above, the results are based on independent feedback given by existing customers to the In-house Research company during their 2022 surveys.

Urban Union Managing Director, Neil McKay comments “We are seeing an influx of awards within Urban Union of late, but those pertaining to our customers and their feedback of our services are particularly special to us.

To recognise that over 90% of our current homeowners would recommend us to either family or friends is a direct testament to our outstanding teams and the level of care they provide. Whether it’s our site sales advisers, our dedicated construction experts, the head office team or our customer care department, every division of Urban Union is committed to providing the best possible care and support to our customers.

Quality and service is what we as a business pride ourselves on, so to receive acknowledgement of our efforts in the form of a gold award is great news for Urban Union.”